Description

Alumni Relations & Volunteer Coordinator

Alumni Relations & Volunteer Coordinator

Department: Alumni Relations

Location: Wellesley Hills

MassBayfosters educational excellence and academic success to prepare students forlocal and global citizenship, to promote their personal growth, to meet criticalworkforce demands of communities, and to contribute to the region's economicdevelopment.

Massachusetts Bay Community College isserved by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joiningour community.

Locatedin Greater Boston, MassBay is a comprehensive, open-access community college,offering associate degrees and certificate programs on three campuses inWellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The idealcandidate will join a vibrant educational community and have a desire andability to serve a population of students with various needs and backgrounds.

Reportingto the Associate Director of Development, the Alumni Relations and VolunteerCoordinator collaborates with the Associate Director to set strategy anddirection and then takes ownership of execution. This role oversees theplanning, management, and implementation of alumni and volunteer outreachinitiatives to strengthen connections with the College and foster relationshipsthat inspire long-term engagement and philanthropic support. Serving as theprimary point of contact for MassBay volunteers—including scholarshipreviewers, mentors, classroom speakers, etc.—the Coordinator also supportsdepartmental goals, helps build the donor pipeline through alumni and volunteerengagement, and works closely with the Institutional Advancement team tosteward and solicit contributions via events, appeals, social media, andstewardship communications. This position requires occasional evening andweekend work.

Key Responsibilities and Duties:

Alumni

• Partner with Associate Director to set goals, targets, and strategies for alumni engagement and fundraising;
  
  
• Lead development and execution of the annual alumni engagement and stewardship plan;
  
  
• Build and maintain strong alumni relationships;
  
  
• Research best practices to enhance and grow alumni programs;
  
  
• Contribute to alumni awareness and recognition strategy;
  
  
• Manage communications and activities to engage, thank, and inform alumni;
  
  
• Ensure accurate alumni data in the CRM and maintain best practices;
  
  
• Use CRM reporting to guide decisions on alumni outreach and stewardship;
  
  
• Improve office efficiency through effective use of software and tools;
  
  
• Provide excellent customer service: respond to alumni inquiries and share information with stakeholders;
  
  
• Coordinate College events (e.g., reunions, donor recognition, All-Vehicle Show, networking) and identify opportunities for new or improved events;
  
  
• Manage alumni webpage content and functionality for accuracy and engagement;
  
  
• Track team projects, tasks, and deliverables;
  
  
• Supervise student employees as needed;
  
  
• Perform other duties as assigned.
  

Volunteers

• Act as the primary contact for staff and faculty seeking to engage volunteers;
  
  
• Develop and implement policies and best practices for volunteer services;
  
  
• Ensure volunteers receive necessary training and understand College policies;
  
  
• Expand the volunteer base through outreach to businesses, organizations, and individuals;
  
  
• Maintain an accurate volunteer database and establish a consistent communication plan to welcome and steward volunteers;
  
  
• Collaborate with campus stakeholders to promote volunteer programs and identify opportunities for greater impact;
  
  
• Facilitate meaningful volunteer contributions to enhance the College environment;
  
  
• Build strong relationships with volunteers to position them as valued partners, potential donors, and advocates for MassBay.

This list is not to be considered all-inclusive. Asupervisor may assign other duties as required to meet the needs and foster themission of the College.

All employees of MassBay are expected to workcollegially and collaboratively within a community that values and celebratesthe variety of student experience.

Minimum Qualifications:

Bachelor's degree in Education, Counseling, Psychology,Business Administration, Mathematics, Computer Science, or other field relatedto area of assignment; with three (3) years experience and/or traininginvolving area of assignment, which may include college registration, academicadvisement, career development, career experience, training, curriculumdevelopment, audio/visual or graphic production, grant administration, budgetdevelopment, program/project management, event planning, administrative work inan academic environment, or personal computer operations; or an equivalentcombination of education, training, and experience.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action;
  
  
• Experience working in a community college or similar environment;
  
  
• Demonstrated commitment to working with students in need;
  
  
• Two (2) - three (3) years of relevant work experience in Alumni Relations or similar role in Institutional Advancement;
  
  
• Proficient with Microsoft Office Suite: Word, Outlook, PowerPoint and Excel;
  
  
• Familiarity with customer relationship management (CRM) databases;
  
  
• Experience using online design tools (e.g., Canva) to create marketing materials and leveraging social media platforms for engagement;
  
  
• Excellent attention to detail and follow-through;
  
  
• Excellent analytical, organizational, and communications skills;
  
  
• Ability to listen and express ideas and thoughts effectively;
  
  
• Ability to work effectively with a diverse population of faculty, staff, students, board members, and other external and internal stakeholders;
  
  
• Demonstrated ability to solve problems creatively in a fast-paced environment;
  
  
• Commitment to continuous growth in the role by staying current on industry news and trends, and using those insights to spark new ideas and expand the work;
  
  
• Passion for relationship-building;
  
  
• Experience working in a diverse environment;
  
  
• Valid driver's license and ability to travel and work across multiple campuses and locations;
  
  
• Ability to lift and carry up to 20 lbs and assist with transporting, loading and unloading materials for events.
  

Additional Information:

Salary Range: $65,370 - $73,100, in accordance with one's education and experience as dictated bythe collective bargaining agreement classification compensation structure.

As a Massachusetts State Employee, you are offered an outstandingsuite of benefits adding value to your salary.

• Array of choices for health insurance plans to meet individual/ family needs
  
  
• Affordable Dental Insurance and vision discount program
  
  
• 12 paid State/ Federal holidays
  
  
• Generous sick, vacation, and personal time
  
  
• Flexible Spending Plans to reduce your taxable income
  
  
• Low-cost basic and optional life insurance
  
  
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
  
  
• Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
  
  
• Tuition Benefits for employees and dependents at state colleges and universities
  
  
• Free Employee Assistance Program (EAP)
  
  
• Eligibility towards Public Service Loan Forgiveness (PSLF)
  
  
• Free gym and parking on campus

Need more info: https://www.massbay.edu/employment/benefits

Position Type: MCCC Unit Professional Grade 4

Deadline: January 31, 2026 or afterthat until filled.

To Apply: Pleaseinclude a letter of interest and resume with your online application.

Staff

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

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