Description

About Us:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.

Our People:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Role summary:

This is an outstanding opportunity to join the Data & Analytics Division of The London Stock Exchange Group (LSEG or Group) and lead our approach to crisis and incident management.

We are looking for a new colleague to lead the D&A crisis management approach, co-ordinating the Bronze Crisis Management Team (CMT), ensuring all members are trained in their roles and responsibilities, lead the relationship management with senior leadership and Group Crisis Management Teams.

This position will report to the Head of Business Management. You will co-ordinate a follow the sun, 24/7 monitoring model, engaging with Product, Operations, Engineering and Sales/Account Management Teams as well as other Group partners. You will also develop and deliver post incident analysis and lesson learnt findings and their adoption. If you are passionate about this space, then please read on for more detailed responsibilities!

What you'll be doing:

Lead across D&A business and group colleagues to run and improve on the D&A CMT, continue to formalise its structure, and lead the engagement and training plan with senior partners!

Manage escalation flows and incident recovery plans inline with group policy - inclusive of engagement and communication plans. You'll ensure all D&A leadership and key partners are aware of theirs, and their teams', responsibilities and the flow of events during an incident, or crisis.

You will continue the refinement of the sun, 24/7 monitoring model and ensure accurate levels of coverage across the D&A business. This will require co-ordinating and leading pan D&A distributed team with representation in each business unit and all regional areas.

Monitoring of the alerts from escalation team - Triaging potential incidents, and following the pre-defined communication and engagement plans to ensure the correct level of input and engagement during incidents.

Align with Group Incident Management and D&A Partners to ensure documented D&A incident response approach - maintain CMT plans, playbooks and runbooks.

Provide post incident recovery analysis and reporting, including lessons learned and recommendations and adoption across all teams.

Lead and support to ensure actions from incidents are adopted and applied as well as ensuring D&A Incident Scenario Planning by BCM team and preparedness with D&A BU's.

Own and maintain the Mass Notification Tool (Everbridge) templates/call trees (working in conjunction with Group Op Res team to define D&A requirements) inclusive of the regular testing of the tool in line with policy standards.

Handle the crisis and incident management SharePoint - ensure all relevant documentation is accessible.

What you'll bring:

• You will be someone who is recognized as a leader with a passion for Crisis Management and delivering solutions. Have experience in defining & crafting a Crisis Committee approach including critical issue flows and incident recovery plans.
• Your consistent track record of engaging, influencing and coordinating across a matrix and distributed virtual team will be critical.
• Experience in building & maintaining key relationships with senior level partners.
• Have outstanding written and oral communication skills, including the ability to adjust and tailor messaging for different audiences.
• Expert planning and organizational skills.
• Outstanding persuasion, and interpersonal skills.
• Leads others through example by coordinating activities and providing reassurance and encouragement to help others succeed.

What you'll get in return:

This role will give the successful candidate the opportunity to bring their skills to life in an encouraging and supportive environment. They will have the autonomy to craft a crisis management approach that aligns with existing policies.

They can expect to work alongside hard-working and knowledgeable colleagues where growth and development is encouraged.

We recognize that to attract the best talent, we need to be flexible, and we are open to discussing work arrangements with you. We take hybrid approach to workplace, this role is a blended approach.

We welcome applications from all qualified candidates, regardless of background, and are committed to providing reasonable accommodations throughout the recruitment process.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence . Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.