Description

The Database and Donor Experience Manager plays a critical role in advancing the organization’s fundraising and stewardship efforts by managing donor data systems and ensuring a high-quality, donor-centered experience across all touchpoints. This position oversees the integrity and strategic use of the donor database, supports fundraising operations and reporting, and partners with development and communications staff to deliver timely, accurate, and meaningful donor engagement.

Requirements

Database Management & Reporting
Manage and maintain the organization’s donor database/CRM, ensuring accuracy, completeness, and consistency of data.
Establish and enforce data entry standards, policies, and procedures.
Oversee gift processing, acknowledgments, and reconciliation in coordination with finance staff.
Create and maintain reports and dashboards to support fundraising strategy, donor retention, and leadership decision-making.
Conduct data analysis to identify trends, opportunities, and risks related to donor engagement and revenue.
Manage database integrations with online giving platforms, email marketing tools, and other systems.

Donor Experience & Stewardship
Design and implement donor stewardship and engagement processes that reflect best practices and the organization’s values.
Ensure timely, accurate, and personalized donor acknowledgments and communications.
Support donor journeys across channels (mail, email, events, digital) to enhance donor satisfaction and retention.
Collaborate with development and communications teams to segment donors and tailor outreach strategies.
Monitor and improve donor experience metrics such as retention, response rates, and engagement levels.

Development Operations Support
Support annual, major gifts, grants, events, and campaigns through data management and reporting.
Prepare donor lists, mailing files, and segmentation strategies.
Assist with moves management tracking and portfolio support for major gift efforts.
Document processes and provide training to staff on database use and donor data best practices.

Compliance & Best Practices
Ensure compliance with data privacy laws, ethical fundraising standards, and organizational policies.
Maintain confidentiality and security of donor information.
Stay current on trends and best practices in nonprofit data management, donor experience, and fundraising technology.