Description
Getty is committed to creating a welcoming workplace that reflects the various backgrounds of the communities we serve. We value differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.
Job Summary
Are you interested in leading the team responsible for helping Getty unify the digital experience for our visitors? We are looking for a talented manager and domain expert who is passionate about how digital solutions can help people have a world-class experience before, during and after every visit to Getty—both in person and online.
This individual will be responsible for managing the team of five that provides application management, training, strategy, and data analytics for key systems related to the way Getty interacts with our visitors. These include our web content management system, calendaring & ticketing system, point of sale, email marketing, fundraising, and audio guide.
This will be the first hire into this new position within a new Digital Visitor Experience department, and will be a critical role as we begin the work of integrating audience-facing systems together and building the capacity to understand and support a holistic visitor experience for Getty. The team will work closely with the product, engineering, and UX team for our website; with our advancement office, communications, visitor services; the event team; the Getty Museum Store, and with the many staff across Getty who manage content.
Our ideal candidate is an empathetic manager of people, capable of aligning, motivating, and unifying a diverse team with years of experience in individual applications. They would have experience managing vendor relationships, setting up training and support policies and practices, enabling adoption to ensure digital solutions support audience-facing departments, and building trusting relationships with end users. They would also understand how data, analytics, and reporting can support the user journey of our visitors and inform strategy for our organization. The ideal candidate has experience with best-in-class customer relationship management (CRM) and has led or participated in projects to gather requirements, design and implement a digital ecosystem, model data, and create metrics and reports that address internal user needs and move the organization toward its goals.
At Getty Digital, we are re-imagining how we can use digital solutions to provide access to our campus, collections, and scholarship. We intend to provide a deeply connected, consistent experience for visitors, researchers, and scholars as they explore the extraordinary array of opportunities that Getty offers—and to share what we learn in doing so with our peers in the Cultural Heritage field. We believe that the best digital solutions are built by teams with diverse backgrounds, experiences, and ideas, and we strive to provide a collaborative environment where all team members have the opportunity to learn, grow, and contribute to what we create and the achievement of Getty’s vision.
Getty exists to inspire human connections and mutual understanding through art. With this in mind, Getty’s leadership team has expanded its focus on improving all aspects of the visitor experience, leading to meaningful lifelong relationships between Getty and the communities it serves. A seamless and delightful visitor experience will need to be underpinned by a digital ecosystem that reflects and amplifies the experiences we want our visitors to have. Under the direction of the Digital Visitor Experience Director and in close partnership with the Digital Visitor Experience team and organization-wide stakeholders, the Manager will lead the growth and optimization of all applications within this digital ecosystem. The manager will work on an amazing campus amongst fabulous art, architecture, and archives, collaborating with world-class scientists, curators, librarians, archivists, and academics. We offer 4 weeks of vacation a year, every other Friday off, excellent benefits, and a strong commitment to balancing work and personal life. This is a hybrid work environment opportunity.
Major Job Responsibilities
Team Leadership: Empathetically manage and unify a diverse team. Support their professional development, provide mentorship, and align their practices. Create and maintain an inclusive team culture.
Application Management: Oversee the performance, maintenance, and optimization of key systems. Ensure seamless operation and user satisfaction. Work to integrate systems together and support integrations with our website and on-site technology. Build consistent practices and workflows, aligning with practices on other teams across the organization. Serve as a key technical resource—and conduit to the expertise of your team.
Vendor Relationships: Manage vendor partnerships, negotiate contracts, manage costs, and maintain strong relationships with providers. When needed, help identify new opportunities, negotiate contracts, and work with our PMO to implement new systems.
Stakeholder Management: Work with key stakeholders across Getty to ensure the systems meet existing needs and are prepared for future ambitions. Collaborate on evaluating new opportunities and building workflows that empower organizational and business goals.
Training and Support: Establish policies and practices for training end users. Direct staff and put in place processes for ongoing support, ensuring effective, sustainable use of our system. Listen to staff needs and support their day-to-day experience. Help manage and build support for change as we enhance practices.
Data Analytics: Leverage data insights to enhance the visitor and patron experience. Inform strategic decisions based on user behavior and trends, helping us balance privacy with user experience.
Qualifications
Bachelor's degree
7 years of professional experience or a combination of education and relevant experience
Knowledge, Skills and Abilities
Deep knowledge in the work of museums, universities, or other cultural and educational nonprofits, with strong emphasis on visitor behavior.
At least 5 years of CRM, CMS, and/or e-commerce experience is strongly preferred.
Experience with successful system selection, migration, and/or integration is preferred.
A proven record of developing and managing teams and building a culture where people thrive while delivering exceptional business outcomes
Experience in application and vendor management, with experience negotiating contracts and evaluating systems.
Ability to extract, analyze, and report on data within systems, including the ability to use SQL or similar tools to directly extract information from systems.
An understanding of web accessibility, human-centered and universal design principles, and WCAG (Web Content Accessibility Guidelines) 2.1
Experience gathering requirements, scoping needs, leading discovery processes, and designing solutions that ensure success both holistically and at the departmental level.
Comfort in presenting both your own and your team's work, leading discussions and proposing solutions, and communicating to stakeholders and executives
Ability and desire to collaborate with developers, project managers, and staff to ensure solutions are implementable and meet business and user needs
Direct experience managing Raiser’s Edge or similar CRM platforms, Contentstack, Audienceview, Campaign Monitor, and point of sale systems desired, but not required
Tact, diplomacy, and interpersonal skills
Able to work in Southern California and be on-site in Los Angeles at least one day a week and more often as needed.
For consideration please apply on company site: Getty Careers
Benefits and Perks
Here are just some examples that Getty offers/provides for full-time employees:
Medical, Dental and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected.
403(b) Employee Investment retirement plan – with up to 5% Getty Match
Getty contribution of 6%, on behalf of employee, to 401(a) retirement account
Educational Assistance and professional development
Paid Vacation, Sick and Personal Days
12 Paid Holidays
Many positions have bi-weekly Off-Fridays
On-Site Fitness Center at Getty Center
Community service opportunities
To learn more about our comprehensive benefits and long list of perks, go to Getty HR
