Description

The Donor Services & Operations Coordinator supports the mission of the Phi Gamma Delta Educational
Foundation by ensuring the smooth operation of daily administrative, gift processing, and scholarship
activities. This role serves as the organizational hub for donor stewardship, database management, and
scholarship administration—providing critical operational and programmatic support to the Executive
Director and Development Team.

Key Responsibilities
Donor Services & Operations

• Accurately process all charitable contributions, pledges, and recurring gifts in Raiser’s Edge
  NXT.
• Generate timely acknowledgment letters, tax receipts, and donor correspondence.
• Maintain donor and gift records to ensure accuracy, confidentiality, and compliance.
• Coordinate board meeting logistics, including minutes, reports, and scheduling.
• Support campaign mailings, event preparation, and data pulls for communications.

Scholarship Administration

• Coordinate annual scholarship application, review, and award processes.
• Maintain accurate records of scholarship funds, restrictions, and disbursements.
• Communicate with undergraduate chapters, applicants, and university partners.
• Prepare scholarship recipient reports and assist with donor stewardship updates.

Administrative Support

• Assist with the preparation of Foundation reports, mailings, and publications.
• Respond to donor inquiries via phone and email with professionalism and efficiency.
• Support financial and audit documentation in coordination with the CFO.
• Provide general office and administrative support as needed.

Requirements

Qualifications

• Bachelor’s degree or equivalent experience required
• 2+ years of experience in nonprofit administration, fundraising operations, or donor relations
  preferred.
• Proficiency in Raiser’s Edge NXT (or similar CRM), Microsoft Office Suite, and general data
  management.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Commitment to the mission and values of Phi Gamma Delta.