Description
Manager of Clinical Operations & Donor Support
NorthernStar Mothers Milk Bank
Calgary, AB | Full-Time | On-Site or Optional Remote for Edmonton-Based Candidates
If Edmonton based we require 2-3 trips per month to Calgary for team meetings, operational coordination, and in-person work.
NorthernStar Mothers Milk Bank is Canada’s only community-based nonprofit milk bank, providing safe, pasteurized donor human milk to fragile babies across the country. We are seeking a compassionate, organized, and mission-driven Manager of Clinical Operations & Donor Support to join our leadership team.
This role oversees day-to-day donor services, outpatient milk support, clinical workflow, and team operations to ensure that donor mothers, hospital partners, and families receive exceptional, timely care.
Requirements
Key Responsibilities
- Oversee daily operations for donor intake, screening, outpatient approvals, and donor/family communication.
- Supervise and support the donor services team, fostering a compassionate and efficient environment.
- Ensure accurate and timely data entry, documentation, and clinical workflow management.
- Coordinate outpatient orders and Medical Relief Fund applications.
- Maintain compliance with HMBANA and CFIA guidelines and internal policies.
- Support families, hospitals, pharmacies, and community partners with accurate information and excellent service.
- Assist with departmental reporting, process improvements, and program development.
- Lead and participate in fundraising, advocacy, and educational initiatives to engage healthcare professionals and the public.
Qualifications
- RN with Master’s degree in health sciences, public health, nursing, or related field
- IBCLC designation is a strong asset
- 2–4 years of experience in clinical operations, donor services, or health services
- Experience working with mothers, infants, or postpartum programs is an advantage
- Strong communication, leadership, and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Empathy, professionalism, and comfort supporting families during emotional situations
