The Division of Philanthropic & Alumni Engagement (PAE) at the University of Pittsburgh is dedicated to fostering meaningful relationships with donors, alumni, and stakeholders, supporting the University's mission in education, research, and healthcare. We invite you to become a pivotal part of our team as the Manager - Philanthropic Engagement Center. In this role, you will serve as the integral part within PAE's Advancement Services department, reporting to the Senior Director, Annual Programs

Key responsibilities include:

• Lead and supervise a team of student Engagement Ambassadors.
• Manage recruitment, interviewing, hiring, training, and performance evaluations.
• Develop and oversee a student supervisor program to support leadership and training.
• Monitor engagement shifts and ensure fundraising and outreach goals are met.
• Plan and execute multi-channel campaigns (phone, text, video, email).
• Align outreach with university priorities such as donor retention, acquisition, stewardship, and Pitt Day of Giving.
• Customize strategies to foster a strong Engagement Center culture and boost constituent interaction.
• Operate and troubleshoot automated engagement systems and related technology.
• Create weekly engagement plans using digital tools.
• Track and report on performance metrics (daily, weekly, annual).
• Maintain department hardware, software, and equipment.
• Conduct bi-monthly onboarding and semesterly all-staff training sessions.
• Provide ongoing professional development for Ambassadors.
• Share schedules, training materials, and resources via the PEC site.
• Collaborate with leadership to set strategic goals and ensure alignment with fundraising objectives.
• Approve timecards and manage Ambassador work schedules.

Why Join Us?

• Impactful Work: Play a crucial role in supporting the University's mission.

• Collaborative Environment: Work within a supportive, innovative, and dynamic team.

• Professional Growth: Opportunities for continuous learning, professional development, and career advancement.

• Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Ready to make a difference? Learn more about PAE and apply today.

Join us in shaping the future of education, research, and healthcare at the University of Pittsburgh!

Leads team and operates an automated calling system. Generates reports, and maintains equipment, hardware, and software. Works with leadership to set goals and strategies. Assists callers in pursuit of their performance goals and ensures that calling scripts are in alignment with the University's priority needs.

• Ongoing recruitment, hiring, & training of new student ambassadors to utilize calling software to engage University constituents (alumni, friends, faculty, and staff), as well as to raise monetary support from generous donors to Pitt.
• Daily maintenance of the calling software used for omni-channel communication with University constituents (text, email, & call).
• Create call standards and strategic engagement techniques to support internal partners (schools, institutes, centers) fundraising goals, and report on outcomes.
  

Little physical effort required. Duties are primarily sedentary. May be required to move objects up to 25 pounds occasionally.